If you have a problem with your order, please contact us.

Shipping

Currently, Big Man Stuff only ships to UK addresses.

When you place an order, we will send a confirmation email to the address you supplied at the time of the order. We aim to respond to your order within 7 days, but where necessary within 28 days. We will email you whenever the status of your order changes, and you may check the status of each order through your account.

Returns and refunds

If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item. We can only accept the return of opened items if they are faulty.

We are unable to exchange items that are not damaged, defective or incorrect.

In the event of Big Man Stuff sending you a replacement for a damaged, defective or wrong item, you must return the item to Big Man Stuff within 30 days. Big Man Stuff reserves the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item to us within 30 days of the date on which Big Man Stuff confirms we will issue a replacement.

Due to hygiene we cannot take underwear as a returned item. If you are unsure about size before you purchase, please contact us before you purchase.